Reaching out is often the hardest part. Whether you’re looking for help for yourself, trying to figure out next steps for someone you love, or calling on behalf of a referral, Renewal House is here to answer your questions honestly and without pressure.
You don’t need to have everything figured out before you call.
(304) 601-2279
You’ll speak with a real person—no judgment, no pressure.
info@renewalwv.com
Reach out anytime. We’ll respond within one business day.
Renewal House is a residential addiction treatment program in West Virginia, providing structured, evidence-based care for adults in a safe and supportive environment. We work with people navigating addiction – often alongside trauma, co-occurring mental health concerns, and real life responsibilities – who are ready to take a meaningful step toward recovery.
When you reach out, you’re connecting directly with our admissions team. We can help you:
Our addiction treatment programs are designed to meet people where they are – not where we think they should be.
We hear from three groups of people most often:
Adults considering treatment for themselves. You may be unsure whether what you’re experiencing is “bad enough” to need residential care. You don’t need to hit a particular low point. If addiction is affecting your health, your relationships, or your ability to function, it’s worth a conversation.
Family members and loved ones. Watching someone struggle with addiction is exhausting and confusing. We can help you understand your options, how residential care works, and what role family plays in the recovery process.
Referral sources and providers. If you’re a counselor, physician, social worker, or case manager looking to refer a client, we’re available to discuss clinical fit, current capacity, and the intake process.
Residential addiction treatment is an intensive, structured level of care where clients live on-site for the duration of their program. It’s not the only level of care available – but it tends to be the right choice when:
If you’re not sure whether residential is appropriate, call us anyway. We’d rather talk through it with you than have you spend weeks trying to figure it out alone.
We know that picking up the phone – or filling out a form – can feel like a bigger commitment than it is. Here’s what actually happens:
If you call us: Someone from our admissions team will answer or return your call promptly. The conversation is confidential. We’ll ask a few questions to understand your situation and give you honest information about whether we’re a good fit. There’s no sales pitch and no pressure to commit.
If you submit the form below: A member of our team will follow up within one business day, often sooner. We’ll reach out by your preferred contact method.
Either way, nothing is locked in. Asking questions is free.
Renewal House is located in West Virginia and serves adults from across the state and region. We regularly support clients traveling from Charleston, Huntington, and Barboursville, as well as the Eastern Panhandle and rural communities throughout West Virginia where local treatment options are limited.
Distance is not a reason to rule us out. Many of the people we work with come from other parts of the state or neighboring areas. Our team can help coordinate logistics.
Nothing specific. You don’t need insurance information, medical records, or a formal referral to start the conversation. You can call with just a name and a question.
Yes. All conversations with our admissions team are confidential. We do not share information with employers, family members, or anyone outside the treatment relationship without your consent.
Our team can walk you through insurance options, including what’s typically covered and how to verify your benefits. We encourage you to ask about this directly on your first call.
In many cases, people can be admitted within a few days of their first call, depending on availability and whether any pre-admission steps are needed. We try to move at a pace that works for you.
Yes. We hear from family members frequently. We can give them general program information without disclosing anything about a specific person’s situation.
That’s okay. You can call, ask questions, and decide later. There’s no obligation to do anything other than have the conversation.
We hear this often. Prior treatment experience doesn’t disqualify anyone, and it doesn’t mean residential care won’t be effective. We’d be glad to talk through what happened before and what might be different this time.
Call (304) 601-2279 or email info@renewalwv.com to start a conversation—whether you’re ready for treatment or just gathering information.
You don’t have to do this alone.
